Delivery FREE SHIPPING
All orders placed by 2:00 PM CST are shipped the same day (subject to stock availability). Due to size or weight, some items may require extra time for delivery normal UPS ground shipping time is 3-5 days. Special and custom orders may take up to 3-4 weeks for delivery. Please call us if you have any questions about your order or shipping timeframe. Shipments are discreetly packaged.
How To Order
Please call 1-800-489-1888 or order using our secure online shopping cart 24 hours/ 7 days a week.
Fax/Mail Orders
Please make sure your name, address, daytime phone number, credit card number with expiration date, and complete ordering information are included.
Order By Fax: (314) 290-2222
Order By Mail:
Medical West
444 South Brentwood Boulevard
St. Louis, MO 63105
Attn: Internet Department
Payment
For your convenience we accept Discover, Master Card and Visa. You can also send your payment to the address above. Please note that it make take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $25 penalty fee.
Return Policy
If, for any reason, you are not completely satisfied with your purchase simply return the unopened items within 30 days for a complete merchandise refund or exchange. All returns must be in unopened resalable condition and contain the original packing material. Medical West will only pay return shipping costs if returned items were shipped in error.
Before returning any product, you must obtain a receipt. Please have the following information on hand when calling customer service: customer name, invoice number, and the nature of the problem.
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Medical West warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice.
If you are returning an item that is defective or shipped in error by Medical West, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense.
Terms & Policies
For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Medical West is not responsible for manufacturer price changes, which may occur at any time without notice.
Please keep all packing material and documentation in the event that your products need to be returned.
Oral nutritional supplements are not returnable unless it was a Medical West error in shipment. Oral supplements cannot be returned and sold to other customers because we have no control of how the product was stored once out of our hands.
Before returning any product, you must obtain a receipt. Please have the following information on hand when calling customer service: customer name, invoice number and the nature of the problem.
All defective products except those that have been opened or used will be accepted by Medical West for credit or exchange at Medical West's discretion within 30 days from the invoice date.
Some non-defective products may be returned for credit or exchange. Those returns authorized by Medical West are subject to a restocking fee of up to 30%, and must be completed within 30 days of the date of invoice.
All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition and must include original packing material.
Medical West reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY.
*UNAUTHORIZED RETURN NOTIFICATION* Customers will be charged for shipping fees associated with unauthorized returns that have to be redirected to Medical West.
